Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Privacy Policy, which can be found at https://95indies.com/privacy-policy-95indies/.
Returns & Privacy Policies
🕯️ Thoughtfully Handcrafted, Honestly Explained
At 95indies, each item is carefully crafted in small batches—designed to elevate your space, your self-care, and your everyday rituals. We value your trust and are committed to both transparency and customer care.
Below, you’ll find our policies regarding returns and privacy. If you ever have a question, we’re just an email away.
🔁 Returns & Refund Policy
📦 Skincare & Cosmetic Products
Due to the hygienic and personal nature of our skincare and fragrance formulations, we cannot accept returns or offer refunds on these items. This protects the safety and integrity of all our customers.
🕯️ Candles, Room Sprays, and Non-Cosmetic Products
We stand behind the quality of our work. If an item arrives damaged due to our packaging process (not carrier mishandling), please contact us within 5 days of delivery.
To initiate a refund request:
- Save all original packaging materials
- Take a clear photo of the damage
- Email us at: your@email.com
We may offer a full or partial refund at our discretion based on the nature of the issue.
Refunds are not granted for items damaged during transit due to mishandling by the carrier, or for misuse after delivery.
🔐 Privacy Policy
We respect your privacy. Your personal information is used only to:
- Process and ship your order
- Contact you regarding order updates
- Provide customer support
- Offer rewards or promotions (only if you opt in)
We never sell, rent, or share your information with third parties for marketing purposes.
🛍️ Verified Reviews
To help protect the integrity of our reviews and reward our customers, only verified purchasers may be eligible to receive post-review thank-you incentives such as discounts.
Please note:
These small thank-you gifts are offered to encourage honest participation and do not require a positive review. We value transparency, and all feedback—favorable or constructive—helps us stay aligned with the thoughtful, intentional experience we aim to deliver.
📅 Data Retention
- Inactive accounts: retained for 24 months
- Completed orders: retained for 36 months
- Cancelled/failed/pending orders: retained for 7–30 days depending on the status
- Refunded orders: retained for 12 months
This data is stored securely and used only to provide better customer service and comply with legal obligations.
💌 Contact Us
Still have a question?
We’re here to help: hello@95indies.com
